Desktop Support Technician job vacancy in Laiba Techonology LLC (Berkeley Heights, NJ)

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Company name : Laiba Techonology LLC
Location : Berkeley Heights, NJ
Position : Desktop Support Technician

Description :
1. Field Services support will cover both Microsoft/Windows and Apple/Mac OS platforms.
2. Provide onsite or depot support or dispatch support specialists as necessary to provide Customer end users with operational and technical support and to meet Service Levels.
3. Coordinate activities with the Service Desk and provide Level 2 and Level 3 support to the Service Desk and/or Customer end users as necessary.
4. Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, “End User Devices”);
5. Perform approved Install, Move, Add, Change and Delete (IMACD) Services for End User Devices
6. Resolve Incidents and Problems associated with End User Devices and provide break/fix support, advice, and assistance to Customer end users. Supplier shall be ultimately responsible for resolving and/or coordinating with OEMs or third parties for all Incidents and Problems associated with failure or degradation of Services related to End User Devices.
7. Work with Customers OEM vendors and MPS (Managed Print Services) providers, co-ordinate for issue resolution.
8. Provide MAC PC support.
9. Provide initial troubleshooting support for mobile phones, AV (Audio Video) devices and videoconferencing equipment before escalating ticket for vendor resolution.
10. Coordinate efforts with third party vendors providing service and maintenance as necessary to keep End User Devices in good working order
Job Type: Contract
Salary: $20.00 – $24.00 per hour
Ability to commute/relocate:
Berkeley Heights, NJ: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support: 1 year (Preferred)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location

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