Director of IT job vacancy in Uptycs (Waltham, MA 02451)

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Company name : Uptycs
Location : Waltham, MA 02451
Position : Director of IT

Description :
Uptycs builds best-in-class cloud security products that leverage lightweight tools, built on open source software, to collect everything that can help detect, understand, and mitigate a wide variety of security problems. We run on laptops and cloud workloads, monitor Kubernetes and serverless containers, analyze AWS/GCP/Azure configuration and CloudTrail events, you name it. We feed it into a cloud-based security analytics platform that provides comprehensive visibility, threat detection, posture management, remediation, vulnerability management and compliance tracking. We analyze petabytes of data, process millions of events per second, and run a control plane that enables continuous scanning for vulnerabilities, misconfigurations, and APT malware on all major cloud providers and hundreds of thousands of macOS, Linux, and Windows endpoints.

Uptycs enables security professionals at companies such as Comcast, Flexport and Lookout to quickly prioritize, investigate, and respond to potential threats across a company’s entire attack surface.

As our Director of IT, you will be responsible for leading a team of IT professionals that enable and support Uptycs employees to make their greatest impact. With your solid understanding of support processes, system administration, human-centered leadership and relentless pursuit of great user experiences, you will build a world-class IT support program that allows Uptycs to grow, move fast and be a strong security ally to our customers.

What You’ll Do

Lead and develop a global team of professionals in partnership with our product and business teams to provide world-class services.
Identify informal processes and make them documented, repeatable, and scalable
Drive improvements to technical support services that enable maximum productivity for Uptycs employees
Oversee and guide administration of key technologies (i.e. single sign-on, device management, asset management, ticket system)
Partner with our Talent team to create an employee onboarding experience that is second-to-none
Uphold great security guidelines that focus on enablement
Employ hands-on leadership with the IT team to drive change and address technical hurdles
Design, implement, and manage enterprise infrastructure that scales with global growth including the migration to cloud services where appropriate.
Transform current solutions and services to a simplified service providing an intuitive, experience-centric architecture, serving regional needs
Develop and manage close partnerships with business leaders to deliver and maintain alignment with corporate initiatives.
Development and implement alternatives to traditional compute services, improving and simplifying our ability to manage platforms, servers, and network components
Be responsible for IT teams, processes, and policy across North America and India

What We’re Looking For

5+ years experience leading an IT support team
Experience overseeing and administering technical systems in security-focused industries
Knowledge and previous experience of various methods to automate common IT tasks and processes
A relentless passion for empathizing with and building elegant, innovative technology solutions
Strong people and vendor management, influencing, project management, negotiation, and planning and execution skills.
Expert experience with Google Workspace, macOS, and Windows Linux
Administrator-level experience with OS scripting (e.g. Powershell, python)
Strong integration experience with general SaaS applications (e.g. Slack, O365, Salesforce)
Strong experience with general networking software, hardware and protocols
Experience with MDM technologies
Support-level experience with AWS services
Experience with JIRA and Confluence
Experience managing a global infrastructure and teams is a plus

Uptycs is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Uptycs is a progressive and open-minded workplace where we do not tolerate discrimination or harassment in any form. If you are smart, passionate and good at what you do, come as you are.

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