Member Engagement Rep job vacancy in YMCA of Snohomish County (Mukilteo, WA 98275)

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Company name : YMCA of Snohomish County
Location : Mukilteo, WA 98275
Position : Member Engagement Rep

Description :
Position Summary: Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.Shifts include Thu/Fri 2:30p-7:30p and Sat/Sun 11:30a-4:30pJob Duties/Responsibilities:
Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
Entry level sales – follow sales cycle (introduction/probing/close)
Address and resolve membership concerns
Apply all YMCA policies, practices and procedures ensuring a positive member experience
Respond to emergency situations
Hand out and launder towels, monitor the locker rooms and adhere to other safety guidelines
Perform other duties as assigned
Minimum age 18
Strong interpersonal and problem solving skills
Basic computer skills/knowledge required
Fluency in Spanish required
Y Culture:
Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
Exhibit Caring, Honesty, Respect and Responsibility
Complete required training and certifications within established guidelines
Arrive on time ready for shift, clock in/out within timekeeping system
Embrace Leader Core Competencies: Mission Advancement:
Accepts and demonstrates the Y’s values
Demonstrates a desire to serve others and fulfill community needs
Recruits volunteers and builds effective, supportive working relationships with them
Supports fundraising
Works effectively with people of different backgrounds, abilities, opinion, and perceptions
Builds rapport and relates well to others
Seeks first to understand the other person’s point of view and remains calm in challenging situations
Listens for understanding and meaning; speaks and writes effectively
Takes initiative to assist in developing others
Operational Effectiveness:
Makes sound judgments, and transfers learning from one situation to another
Embraces new approaches and discovers ideas to create a better member experience
Establishes goals, clarifies tasks, plans work, and actively participates in meetings
Follows budgeting policies and procedures, and reports all financial irregularities immediately
Strives to meet or exceed goals and deliver a high-value experience for members
Personal Growth:
Pursues self-development that enhances job performance
Demonstrates an openness to change and seeks opportunities in the change process
Accurately assesses personal feelings, strengths, and limitations and how they impact relationships
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-the-date knowledge and skills in technology
Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.Mental Demands: While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.
Location: 10601 47th Pl W, Mukilteo, WA 98275
Job Type: Part-time
Pay: $15.00 – $16.25 per hour

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