Clinical Scheduling Specialist job vacancy in Novir (Milwaukee, WI 53202)

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Company name : Novir
Location : Milwaukee, WI 53202
Position : Clinical Scheduling Specialist

Description :
About us Novir is a hyper growth Biotechnology start-up company that provides a comprehensive approach to fighting COVID-19 and other life-threatening infections. Novir’s fast and flexible testing solutions help people get back to work, school, and life confidently and quickly in these uncertain times.
Our Mission Serving companies, schools, clinics, pharmacies, camps, and other customers with actionable insights in uncertain times, helping manage risk and instill confidence, comfort, and trust.
*Your Role*: Our Clinical Scheduling Specialist at Novir, LLC (“the company”), focuses on ensuring proper staffing levels at on-site clinical events for the company. As a Clinical Scheduling Specialist, you will be responsible for preparing and overseeing the schedule for Novir’s Clinical Care Coordinator team’s field assignments. You will maintain the day-to-day schedule for our onsite testing and/or vaccination clinics at client locations. You will support our clients’ scheduling needs as the primary point of contact. You will always maintain an excellent standard of customer care to ensure pleasant interaction with external and internal customers.
Key Responsibilities:
As the primary point of contact, prepare and manage daily schedule for day-to-day clinic operations.
Manage and maintain client schedule by filling open shifts, coordinating schedules to increase or decrease the amount of necessary staffing to meet the client’s needs.
Manage and maintain employee schedules, including changing shifts/employees immediately to ensure clinic operations are staffed appropriately
Update and maintain system to reflect holidays, vacations, scheduled closures
Communicate regularly with Account Managers and Regional Clinical Operations Manager regarding staff assignments and issues
Keep phone list updated, and current staff information updated in system
Ensure staff and clients are aware of schedules on a weekly basis
Optimize schedule to reduce site to site travel for staff
Verification of employee work hours and mileage with the company’s payroll department
Prepare and submit reports on an as needed basis
Ability to start early to prepare for staffing changes (suggested 6am – 3:00pm shift).
Previous experience in customer service facing role preferred
Previous experience scheduling multiple events in multiple locations daily required
Must have excellent communication skills, especially verbal/oral communication
Must have excellent time management abilities
At least 2 years work experience in a similar role
Associates or bachelor’s degree in Business Administration or any related field preferred
Ability to enter data efficiently and accurately
Ability to work with little or no supervision
Possession of good organizational and leadership abilities is a prerequisite
Be extremely reliable
Ability to use Word, Excel, Email, Internet, and in-house systems
Key Competencies:
Ability to communicate effectively at all levels and establish sound working relationships
Polished appearance and professional manner
Exemplary customer service skills
Methodical and analytical with excellent attention to detail
Excellent team working and relationship building skills
Proactive approach to problem solving and decision making
Capable of remaining calm and thriving in a fast-paced environment
Flexibility and able to multi-task
Dedicated team player
Physical Demands of the Role:The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to talk, hear, and type. This position is sedentary in nature. Lifting requirements are less than five pounds. The employee will frequently talk on the phone and type on a computer to communicate and fill shifts.
Must be able to lift and carry or otherwise move 25 pounds occasionally
Must be able to sit most of the day at a desk
Repeating motions that may include the wrist, hands and/or fingers
Environmental Conditions
Work in an office environment
Occasionally work in noisy environments
KPI’s for Success:
Customer Service feedback
Clinic Redemption targets met
New Customer growth
Perks of Working at Novir:
Competitive total compensation offerings
Company match 401(k)
Flexibility & work/life balance
Competitive Medical and Vision insurance
Fully covered dental insurance
Company provided disability and life insurance
Opportunity to build something incredible while being surrounded by intelligent, hardworking, and motivated coworkers
Novir, LLC provided the following inclusive hiring information:We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time

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