Customer Service Representative 2 job vacancy in Change Healthcare (Wisconsin)

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Company name : Change Healthcare
Location : Wisconsin
Position : Customer Service Representative 2

Description :
Customer Service Representative II Overview of Position
The main duty of a CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.

What will be my duties and responsibilities in this job?

Answer incoming calls in a manner consistent with department protocol
Be available for support calls at the expected times unless previously arranged with management
Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude
Provide the most current and correct information to customers
Organize personal resources for easy access and future reference
Complete any assigned tasks in a thorough and detail-oriented manner
Escalate customer-level issues in a manner consistent with department protocol
Additional responsibilities may be assigned

What are the requirements needed for this position?

High School Diploma or equivalent
Strong oral and written communication skills
Proficient with the Microsoft Office Suite
Ability to function independently as well as in a group
Ability to navigate through multiple computer applications simultaneously
Ability to comprehend complex concepts
Ability to communicate empathy and understanding through both tone and manner
Ability to adhere to a schedule

What other skills/experience would be helpful to have?

Previous call center experience
Certified Pharmacy Technician
Experience in Pharmacy
Pharmacy Benefits Manager/Management Services Experience
Bilingual (Spanish) language
Open to working a weekend day
Strong Organizational Skills

What are the working conditions and physical requirements of this job?
This position involves sitting at a computer terminal for long periods. The noise level in the work environment is usually moderate. This position involves interoffice communication via print, email, and telephone.
How much should I expect to travel?



Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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