Customer Support job vacancy in American Flags Express (Butler, WI 53007)

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Company name : American Flags Express
Location : Butler, WI 53007
Position : Customer Support

Description :
Location: American Flags Express, 12615 West Custer Ave., Butler, WI 53007
(Starting pay dependent on experience plus benefits)
Job Description: Full-time and part-time, starting pay dependent on experience. Full-time employees will qualify for benefits after 3 months successful training. The Customer Service Representative’s role is to provide quality professional customer support. This position is responsible for creating, maintaining and improving customer relationships. This means you’ll be learning about flags and flagpoles which is far more complex than most people think. You’ll be working with our incredible customers including homeowners, corporate buyers, government and military buyers, and occasional celebrities. Our customers are some of the nicest people you could meet.
Answers inbound calls (no cold calling) from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone.
Duties also include keeping customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. Where needed, acts as liaison between customer and freight carrier.
Computer Skill Details: Requires Excellent Communication Skills Proper Grammar Knowledgeable Computer Skills and the interest to learn more. A successful candidate needs to be familiar with… PC OS Excel (basic knowledge) QuickBooks (training provided) Outlook (training provided) Word (basic knowledge) Constant Contact (training provided)
Education Requirements: College or other continued education preferred. High School/GED required. Computer experience is mandatory. Good communication skills necessary. Warehouse experience would be mandatory. Background check and drug test are required for the security of our customers.
The future: Our company is growing, and you will grow with us. We allow ambitious people to seek their own level of growth.
Company information: American Flags Express Inc. has over 15,000 flag and flagpole products. We serve customers around the world including US military, businesses, schools, organizations and homeowners. Office hours are 9 a.m. to 5:30 p.m. Very pleasant, clean, smoke-free working conditions.
Résumé to:
Please make first contact via email. No phone calls, please. Equal Opportunity Employer

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