Desktop Support job vacancy in laiba Techologies (Berkeley Heights, NJ)

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Company name : laiba Techologies
Location : Berkeley Heights, NJ
Position : Desktop Support

Description :
1. Field Services support will cover both Microsoft/Windows and Apple/Mac OS platforms.
2. Provide onsite or depot support or dispatch support specialists as necessary to provide Customer end users with operational and technical support and to meet Service Levels.
3. Coordinate activities with the Service Desk and provide Level 2 and Level 3 support to the Service Desk and/or Customer end users as necessary.
4. Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, “End User Devices”);
5. Perform approved Install, Move, Add, Change and Delete (IMACD) Services for End User Devices
6. Resolve Incidents and Problems associated with End User Devices and provide break/fix support, advice, and assistance to Customer end users. Supplier shall be ultimately responsible for resolving and/or coordinating with OEMs or third parties for all Incidents and Problems associated with failure or degradation of Services related to End User Devices.
Job Type: Contract
Salary: $23.00 – $24.40 per hour
8 hour shift
Customer support: 1 year (Preferred)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location

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