Education Enablement Manager (Remote – US) job vacancy in Infoblox (Tacoma, WA 98467)

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Company name : Infoblox
Location : Tacoma, WA 98467
Position : Education Enablement Manager (Remote – US)

Description :
It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for an Education Enablement Manager to join our Infoblox Education Team, reporting to the Director, Technical Training. In this role, you will build and lead the education enablement function at Infoblox to meet the needs of our fast-growing education subscription customers. You will develop relationships with customers, encourage the use of our offerings, capture customer feedback, drive renewals, and uncover new sales opportunities.
You’re the ideal candidate if you have proven experience helping a global customer base succeed, enjoy the challenge of building a function from the ground up, and thrive in a fast-paced customer-centric environment.

What you’ll do:

Drive learning subscription usage, CSAT, and renewals
Onboard new accounts into learning subscriptions
Manage numerous customer contacts at different stages of the subscription lifecycle
Be a trusted partner and guide to customers on their Infoblox learning journey
Establish a regular cadence with customers to review requests, dashboards, and CSAT
Advocate for your customers’ needs with Education’s sales, operations and development teams and escalate customer concerns, ensuring issues are resolved quickly
Work with other Infoblox customer-facing teams to support accounts and identify product and education cross-sell/up-sell opportunities across customer organizations
Develop communication campaigns, track your activity, and monitor success rates
Provide strategic input to continually evolve and develop our learning subscription strategy
Exceed your customer usage, CSAT, and renewals targets

What you’ll bring:

3+ years of experience in customer success or account management of education products or services for a global organization
Strong empathy for customers and a passion for their success
Fresh ideas for customer adoption and churn mitigation
Networking skills and the ability to quickly establish credibility and create confidence with colleagues and customers
Exceptional communication and multitasking skills
Ability to thrive in a fast-paced environment
Experience with Salesforce, PowerPoint, Word, and Excel

What success looks like:
After six months, you will…

Establish great relationships with the Infoblox field, partners, and customers
Confidently on-board and upsell learning solutions to Infoblox customers
Recommend how to scale education subscription management at Infoblox

After about a year, you will…

Meet and exceed your customer usage, CSAT, and renewals targets
Be a highly regarded expert on Infoblox Education
Actively scale the Education success management function at Infoblox

We’ve got you covered:
Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…

Onsite massages, clubs, farmers market, and fitness classes
Delicious and healthy snacks and beverages
Electric vehicle charging stations
Outdoor amenities, seating, and courtyard BBQ
Dog park and pet-friendly programs
Newly remodeled offices with state-of-the-art amenities

Why Infoblox?
We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

#LI-AB1 #LI-Remote

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