PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (FULL TIME, DAYS) job vacancy in University of Washington (Seattle, WA 98195)

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Company name : University of Washington
Location : Seattle, WA 98195

Description :

As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

ECHOCARDIOLOGY LAB has an outstanding opportunity for a
FULL TIME (40 hours per week), DAY SHIFT, PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2. The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:

Reception Activities:

Employ excellent customer service skills

Ensure smooth patient flow

Review clinic schedule daily

Obtain patient demographic information and insurance information

Provide general patient services

Respond to patients’ needs and concerns as appropriate

May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling:

Schedule appointments consistent with patient needs and clinic scheduling guidelines

Assemble and send appointment and other information

Maintain current and accurate system by entering canceled and rescheduled appointments

Coordinate and schedule ancillary appointments and consult appointments

Telephone Support:

Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate

Using clinic guidelines, gather information regarding the nature of the patient concern

Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools

Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community

Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination:

Manage referral queue

Obtain necessary insurance plan information

Maintain ongoing documentation and track authorized referrals

Ensure that all referrals are properly linked to appointments

Medical Record Activities:

Review daily schedules to identify required medical record requests

Order, coordinate, and distribute medical records as needed

Prepare medical record according to clinic-specific procedures for patient visit

Assemble and maintain satellite medical records according to clinic specific procedures

Billing Activities:

Initiate fee sheet upon patient arrival to clinic

Track fee sheet according to clinic guidelines to ensure all services are billed

Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines

Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines

General Duties:

Assist in orientating and training new staff

Review email daily to stay current with clinic communication

Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)

Track inventory and order office supplies and forms

Sort and distribute faxes and mail daily

Ensure daily functioning of office equipment

Utilize on-line resources as required according to clinic practice and within University guidelines

Perform other related duties as required

Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:

PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.

PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or
Governor Inslee’s Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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