Public Benefits Specialist 4 – Working Families Tax Credit job vacancy in State of Washington Dept. of Revenue (Tumwater, WA)

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Company name : State of Washington Dept. of Revenue
Location : Tumwater, WA
Position : Public Benefits Specialist 4 – Working Families Tax Credit

Description :

Are you interested in helping build something new that will make a lasting difference in lives of thousands? If so, this opportunity may be what you are looking for! The Washington State Department of Revenue (DOR) is hiring a Public Benefit Specialist 4 in its Desk Examination Unit. This position will serve as a lead on a new team in a new program assisting Washington State’s low-to-moderate-income working families and individuals. The Desk Examination Unit’s primary function is to verify information and documentation that has been submitted with a Working Families Tax Credit (WFTC) application, verify accurate reporting using primary source verification methods, and determining eligibility. This unit is also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit. As a lead on the team, this Specialist will also participate in helping support and train other staff on the program. In 2021, the Washington Legislature passed ESHB 1297, which expands eligibility and funding for the Working Families Tax Credit program (WFTC). DOR will be administering this program. In order to do so, we must first build the team, develop and implement policies, establish operational procedures to support workflow processes, and create strategies and innovations that will meet the legislative mandate for this new program. These positions will be responsible for supporting other Tax Credit Administration Unit Specialists and will provide training to resolve issues with the WFTC applications. DOR is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency’s goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency, and see what our employees say about why Revenue is a great place to work. If you are up to this exciting challenge and meet the required qualifications, then you could be exactly what we are looking for. We are seeking one PBS 4 to be based at DOR Headquarters in Tumwater.


This position will:

Independently work and resolve complex desk examinations.
Verify eligibility claims using available systems and data sets, including systems and data sets that are Federal Tax Information (FTI).
Create, maintain, and deliver training for new and experienced staff.
Research and settle disputes on eligibility documentation.
Understand, educate, and support staff on the use and safeguarding of FTI.
Respond to different types of inquiries including those related to applications, general questions, and case specific questions.
Support other staff by providing technical expertise, analysis about eligibility, and customer skills.


Please ensure that your application materials address the following qualifications~ One year of experience as a Public Benefits Specialist 3 OR A Bachelor’s degree or higher AND two years of experience reviewing benefits claims; examining/ processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or analyzing, verifying, and evaluating financial or tax data and information. OR An Associate’s degree or higher AND four years of reviewing benefits claims; examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or analyzing, verifying, and evaluating financial or tax data and information. Equivalent experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying and evaluating financial or tax data and information many substitute year for year for education. Preference may be given to candidates who possess:

Ability to interpret public laws and policies and the ability to make independent decisions.
Excellent oral and written communication skills.
Experience providing customer service to individuals with limited English proficiency.
Ability to training staff and assist others in interpreting data and making decisions.
Ability to work effectively in a fast-paced office to complete multiple assignments while meeting performance standards.
Bilingual ability.

To be considered:

Complete the online application in detail
Attach a current resume’
Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed
Include three or more professional references with current contact information

To take advantage of Veteran’s preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.


Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call
(360) 704-5738.

Supplemental Information

Per Governor Inslee’s Proclamation 21-14, state employees must be fully vaccinated against COVID-19. Your vaccine status will be verified after a conditional job offer is made. If you need accommodation information after your conditional job offer, please reach out to the Human Resources Office at

At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews will be conducted virtually using a webcam teleconferencing method. Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.

This position has been designated as having access to Federal Tax Information (FTI) provided by the Internal Revenue Service (IRS). In order to access this information you will need to:

Comply with the FTI background check requirements consisting of:

FBI National background check (fingerprinting required)

This position is covered by a collective bargaining agreement. This means you must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of your start date.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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