Support Specialist – Data Centers, IS Core job vacancy in Expeditors (Airway Heights, WA 99001)

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Company name : Expeditors
Location : Airway Heights, WA 99001
Position : Support Specialist – Data Centers, IS Core

Description :
Company Description
“We’re not in the shipping business; we’re in the information business.” -Peter Rose, Expeditors Founder
At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Global supply chain management is what we do, getting goods from one place to another for our customers, but information is how we do it and do it the best! We are a Global company based in the United States with…

18,000 trained professionals
350+ locations worldwide across 60+ Countries
Fortune 500
Globally unified systems

Job Description
The Data Centers’ Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner. The Support Specialist supports Expeditors’ critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement. Utilizing cross department collaboration and exceptional customer service, Expeditors’ Support Specialists solve issues for customers 24 hours a day.
KEY RESPONSIBILITIES

Monitor the health and availability of systems and applications
Following procedures and processes to troubleshoot and resolve issues where possible
Manage incoming work requests to the Data Centers group
Escalation of issues to engineers and development teams as appropriate
Respond to incoming requests professionally within expected support level objectives
Document and track issues or problems with a high level of accuracy and attention to detail
Provide support during outages and planned maintenance
Compile thorough and accurate shift crossover reports

Qualifications
MINIMUM QUALIFICATIONS

Exceptional customer service skills
Excellent written and oral communication skills
Superior organization skills
Ability to multitask in a fast paced and demanding environment
Ability to create instructional and technical documentation
Resolve problems creatively using technology
A relevant bachelor’s degree, graduation from a technical program, or comparable work experience

DESIRED QUALIFICATIONS

Skilled in applying a variety of triage and analysis techniques
Knowledge of Unix, scripting, SQL and programming languages
Previous work experience or training within IT

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Position is full time (40 hours per week) Monday through Friday. We are a business professional attire company.
Expeditors offers excellent benefits:

Benefits: Paid Vacation, Holiday, Sick Time, Work from Home Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program
Transit pass

All your information will be kept confidential according to EEO guidelines.

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